Terms and Conditions
Check in times are between 15:00 and 19:00.
Arrivals after 19:00 is subject to prior arrangement and acceptance of our late arrival terms.
A surcharge may charged for late arrivals. No arrival will be possible after 21:00.
Check-out time by 10:00 "Late check-out" must be arranged in advance and is subject to a surcharge of R150 for each hour (or part thereof) later than 10:00. (NOT possible on days when new guests are arriving for the unit and/or Sundays) A surcharge of R250 (per hour, or part thereof) will be payable for unauthorized late departures.
Group (More than 1 unit booked) Key deposit:
A R500 (per unit) Breakage/excessive clean-up deposit will be payable on arrival in cash. This deposit will be refunded on departure, after inspection of the Units, and minus any breakages or excessive cleaning fees. Damages in excess of the deposit held, will be charged to the guests, and payable on departure. (Group bookings are defined as a booking of 2 units or more for one group of guests)
No Guest pets are allowed on the premises.
No smoking is allowed inside the Apartments.
Please consider your fellow guests and keep noise to a minimum. No noise at all after 9pm.
No parties will be allowed on the premises unless all the units have been booked to one group.
Confirming your reservation
One night only reservations require a 100% deposit.
Multiple night reservations require a 50% deposit of the full amount.
Payment may be made via Credit/Cheque Card or bank deposit.
Cash deposits must be made at the ATM as over counter deposits will be subject to addional fees.
International bank transfers will be subject to additonal bank fees.
Deposits are due within 12-48 hours from time of your reservation request (depending on the date of the reservation) .
A reservation will be assumed to have been cancelled if the deposit is not received by the due date.
Final payment may be done on arrival.
Cancellation 30+ days prior to arrival, a R200 surcharge will apply for each Apartment booked.
Cancellation 7 - 29 days prior to arrival, 50% of the FULL reservation value will be charged.
Cancellation 0-6 days before arrival, 100% of the FULL reservation value will be charged.
Cancellation on medical grounds/death will receive a refund only once documentary proof has been received. A standard R200 handling fee will apply for each Apartment booked.
Cancellation due to flight delays or other travel problems are non-refundable. Please take this up with your Travel Insurer.
No refunds will be considered for late arrivals, no shows or early departures.
Amendments 14 days + prior to arrival, a R200 surcharge will apply for each Apartment booked.
Changes 7-13 days prior to arrival, an additional 25% of the Full reservation value will be charged.
Changes 6 days or less prior to arrival is not permitted and 100% of the full reservations value will be charged.
Accommodation must be re-booked with-in 90 days of original booking, subject to rate increases and availability. Changes are only permitted once.
The owner ,as well as staff , contractors and agents connected to the premises cannot be held responsible for any deaths, injury or illness sustained or suffered by any person, or theft, loss or damage to property, occurring within or arising from occupancy or a visit to the Apartments, howsoever caused and whether due to the negligence of the owner or staff, contractors or agent.